Titulo Estágio
Automation & Observability Engineering
Áreas de especialidade
Sistemas Inteligentes
Sistemas de Informação
Local do Estágio
Constellation Tech Hub Coimbra – Estádio Cidade de Coimbra
Enquadramento
This internship aims to provide the intern with practical experience in the field of low-code workflow automation & Observability engineering, allowing them to:
• Develop proficiency in automation, monitoring and observability platforms.
• Gain hands-on experience in designing, building, and deploying automated workflows and solutions.
• Understand the principles of business process analysis and process optimisation.
• Learn how to integrate solutions with existing systems.
• Contribute to real-world projects within an enterprise environment.
• Develop essential people skills, including teamwork, communication, and problem-solving.
Objetivo
Upon completion of this internship, the intern is expected to have achieved the following learning outcomes:
• Practical experience in designing, developing, and deploying automations and workflows.
• Understanding of both the Technology platforms used within CAG and the business processes
• Knowledge of system integration techniques in the context of automation platforms.
• Improved teamwork, communication, and problem-solving skills.
• A portfolio of completed works demonstrating their abilities and deliverables, including however not limited to:
o Establish an Automation assessment and payback framework
o Operational “run” dashboards and error handling
o Documented testing framework
o Establish visual KPI dashboards and reporting
o Competed Automation workflow deployment, from initial design through to production use.
Plano de Trabalhos - Semestre 1
The intern will be involved in the following activities:
• Requirements Gathering: Participating in meetings with stakeholders to understand needs and document requirements for projects.
• Workflow Design: Creating visual representations of automated processes using the chosen low-code platform.
Plano de Trabalhos - Semestre 2
The intern will be involved in the following activities:
• Requirements Gathering: Participating in meetings with stakeholders to understand needs and document requirements for projects.
• Workflow Design: Creating visual representations of automated processes using the chosen low-code platform.
• Development & Testing: Building and testing automations, ensuring they meet the defined requirements and function correctly.
• Deployment & Implementation: Assisting in the deployment and implementation of automated solutions.
• Documentation: Creating and maintaining documentation for developed workflows, including user manuals and technical specifications.
• System Integration: Exploring integration options between platforms and other business systems (ServiceNow, Dynatrace, PagerDuty, Entra).
• Troubleshooting & Support: Providing support for existing automations and troubleshooting any issues.
• Research & Learning: Research and learn about best practices and techniques in Automation technology.
• Project Participation: Contributing to ongoing projects within the company related to process improvement and automation.
Condições
The intern will have the following conditions:
• Work equipment (computer)
• Hybrid work model (maximum 1x per week in the office)
• Monthly Compensation (to be discussed with student later on)
• Meal allowance
Observações
The intern's performance will be evaluated based on the following criteria:
• Technical Skills: Proficiency in using the relevant platforms and engineering skills
• Problem Solving Abilities: Ability to identify and resolve issues related to automation projects.
• Communication Skills: Effectiveness in communicating with stakeholders and team members.
• Teamwork: Contribution to team efforts and collaboration with colleagues.
• Professionalism: Adherence to company policies and professional conduct.
• Project Deliverables: Quality and timeliness of completed projects.
Evaluation Methods:
• Regular meetings with the mentor with formal biweekly check-ins to discuss progress and provide feedback.
• Performance review by the mentor/ sponsor at the midpoint and end of the internship.
• Intern's self-assessment of their learning and achievements.
Orientador
Ricardo Nuno Gomes Pereira Neiva
ricardo.neiva@constellationtechhub.com 📩