Titulo Estágio
Workforce Management Backend Developer
Áreas de especialidade
Engenharia de Software
Local do Estágio
Talkdesk / TDX - Instituto Pedro Nunes, Edifício D, R. Pedro Nunes, 3030-199 Coimbra
Enquadramento
We are the leading cloud-based contact center software, based in San Francisco, with offices in Lisbon, Porto, and Coimbra. Talkdesk is an innovative software-as-a-service (SaaS) company, available for customers around the world, and developed with best-of-breed recent technologies (e.g., React, Java, Kotlin, AWS...).
TDX is Talkdesk’s Global Innovation Lab, located in Coimbra. It was created to fast-track key technology initiatives for Talkdesk, and accelerate technological responses to business needs. In TDX, we explore emerging technologies to drive Talkdesk’s future product capabilities and create additional impact for our customers. In this internship, selected applicants will have the chance to be part of a team that is accomplishing these breakthrough developments, by making the impossible possible.
This Internship will allow the intern to contribute to the development of one future key product for the company - Talkdesk’s Workforce Management (WFM) AI-infused solution. With the infusion of AI throughout Talkdesk Workforce Management, contact center leaders will have the ability to replace manual scheduling processes with automation to increase operational efficiency, reduce costs and minimize managerial effort.
Objetivo
TDX's backend implantation is microservices driven. We use a multitude of microservices for different purposes but all of them have points in common regarding the coding standards and used frameworks.
The services are written with the cutting edge JAVA frameworks by different people at different moments in time and as people get more experienced, the code also gets better.
We need to research the best code and practices, validate and document why it's better that way and create a reference implementation for a base microservice.
This reference implementation will have RESTfull operations doing CRUD operations in a relational DB. The endpoints will be documented using Open API. The Intern will aggregate and validate the best practices on all steps of the application life cycle, from code implementation, documentation, testing and deployment.
This implementation will later be used in the company as a reference and as the base template for future microservices.
The main objectives of this internship are:
- Develop a reference implementation for a base microservice.
- Research the current best coding practices of the industry.
- Learning to develop and test production quality code in the java using quarkus, postgres, junit, Open API;
- Learning to collaborate with a team using project and collaboration tools;
- Joining scrum ceremonies including planning, standups, reviews, and retrospectives.
Plano de Trabalhos - Semestre 1
The plan for the 1st Semester consists in:
- Onboarding [September]
- Requirement Analysis [October]
- Approach Analysis and Selection [November]
- Implementation [December]
- Demonstration and Review [January]
Plano de Trabalhos - Semestre 2
The plan for the 2nd Semester consists in:
- Agile Observation [February]
- Participation in Agile Releases [March-June]
- Thesis Writing [July]
Condições
The intern will have an ascribed experienced TDX mentor, with whom weekly progress meetings with be held. An onboarding plan, a final demo presentation (by the end of the internship), full participation in regular team meetings, office and company events will be also provided. Specifically, during the on-boarding period, the intern will have the opportunity to meet Talkdesk`s technical and non-technical teams! Additionally, the intern will have access to the same IT equipment and tools as any Talkdesk employee (such as a computer and personal email).
Talkdesk looks after each person and makes a point of investing in their morale and well-being.
Our offices, located in Lisbon, Porto and Coimbra, have the shared benefits for each office, ranging from complimentary drinks, bread, cookies, fruit and all kind of other eatables for snacks during the day. We have a flexible and familiar work environment.
A formal internship agreement will be signed by all involved parties, and a monthly scholarship will be paid by Talkdesk - 600€/month (net).
Observações
The internship experience is targeted to be as enriching as possible, as a real and deep learning environment will be provided. Personal development will also exist, as the trainee will integrate TDX multicultural team, where different nationalities and cultures coexist in a daily basis, and english is used as primary working language.
NOTE: We only accept interns who want to work in a full-time curricular backend internship (in the two semesters).
Orientador
Bruno Ricardo Baptista
bruno.baptista@talkdesk.com 📩